Anne Gray is a business consultant, MBA graduate of GIBS, and co-founder of Grow Your Healthcare Practice — a business education and coaching platform built specifically for healthcare professionals running private practices in South Africa. I have been inside enough messy boardrooms to know the real problem is almost never the obvious one. The same is true in healthcare practices, in start-ups, and in businesses that have outgrown the version of their founder that built them. I work with founders who are excellent at their work, and find that building the business around it turns out to be a different skill set entirely. If you're a healthcare practice owner: the podcast, the free community, and the mastermind are for you. If you're a small business owner who's hit a ceiling: you're in the right place too. Writing about business, leadership, and the work behind the work.
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She stopped apologising for her own contract
Published 5 days ago • 1 min read
Hi Reader Before: A member of ours had a client who'd missed her session three weeks running — no notice, no cancellation fee, and the payments were getting later each month too. She didn't say anything. She didn't want to be difficult. What she assumed: That raising it would damage the relationship, and that a good practitioner just absorbs this kind of thing. The decision: She sent one message. A reminder of the cancellation policy already in the contract — 24 hours' notice, or the session...
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