She stopped apologising for her own contract


Hi Reader Before: A member of ours had a client who'd missed her session three weeks running — no notice, no cancellation fee, and the payments were getting later each month too. She didn't say anything. She didn't want to be difficult. What she assumed: That raising it would damage the relationship, and that a good practitioner just absorbs this kind of thing. The decision: She sent one message. A reminder of the cancellation policy already in the contract — 24 hours' notice, or the session...