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Anne đź’ˇ Gray

With an impressive background in the world of business, Anne Gray is a highly sought-after Consultant, dedicated to helping customer-obsessed and courageous decision-makers redefine the customer-centric strategy for their organizations. Armed with her MBA and extensive experience, Anne works with mid-growth companies and startups into enable holistic transformation into customer-centric powerhouses. In her early career, Anne studied a B.Sc Hons in Marine Ecology, and taught High School Physical Sciences before moving into Telecoms. Anne successfully sold her telecoms consulting and managed services business in 2022, with an already ignited her passion for optimizing the customer service experience. She puts her extensive knowledge, skills, and passion into creating transformative strategies and customer-centric cultures for businesses in need of a fresh perspective. Her expertise in crafting transformational methodologies and fostering a collaborative mindset has made her an invaluable asset for forward-thinking business leaders. Anne's dedication to continual improvement and value-added collaborations extends to her work with other business consultants and coaches. This approach allows her to provide holistic solutions to her clients, constantly expanding her wealth of knowledge to better serve those who seek her guidance. Anne publishes her experience in newsletters and masterclasses. If you're searching for an innovative, customer-focused leader to elevate your business to the next level, trust Anne Gray to deliver the results you need with unwavering dedication and passion. Check out the resources I offer below and sign up for my newsletter!

Featured Post

CEO RESET PART4: Own your week before it owns you

Over the last three weeks, we've been building the foundation of the CEO Reset. Week 1, we identified the 6 systems every business needs to scale. Week 2, we learned to prioritise properly and time-block our ideal week. Week 3, we defined our destination: our mission and OKRs that give us direction. If you've been doing the work, you should be feeling clearer about where you're going and what matters most. But here's where most CEOs stumble: They do the exercises once, feel great about it,...

Over the last two weeks, we've done some important groundwork. Week 1, we introduced the CEO Reset and the 6 systems every business needs to scale. Week 2, we cleared the mental clutter, sorted our priorities, and built an ideal week designed to produce results—not just fill time. If you did the work, you should already be feeling a little more in control. This week, we go deeper. And in many ways, this is the most important email in the entire series. Because here's the uncomfortable truth...

Last week I introduced you to the CEO Reset and the 6 systems every business needs to scale. If you missed it, you can catch up here: [LINK TO LAST WEEK'S BLOG] TThis week we're getting practical. Fast. Because here's the truth most productivity gurus won't tell you: Your to-do list isn't a plan. It's a source of anxiety. Most business owners I work with start their week feeling like they're already behind. My friend and co-founder Phumla told me that she plans on a Sunday night so that when...

How Two Conversations Led to the CEO Reset Last week, two things happened that changed everything. First, my co-founder and friend Phumla and I ran a Reset Challenge for healthcare practice owners. The 4-day challenge was action-packed and full of best practice. At the end of the challenge, I reflected on what we had just taken people through—a collection of frameworks that I have, at one time or another, used myself, but not as it was presented. You know what they say about the cobbler’s...

A pink sticky taped to a window with Heart patterned washi tape that reads "Keep the main thing the main thing" written in black sharpie

It's been a while - I know. I pretty much disappeared in the second half of 2025. I got sucked into building someone else’s business. What started as a one-day-a-week gig turned into an every-available-minute gig… and somewhere in that blur, I lost sight of what I was building. Has that ever happened to you? "Keep the main thing the main thing" Last year, I put this sticky note on my windowsill — right in my line of sight — so I couldn’t miss it. The idea was simple: every time an opportunity...

"Welcome January"Text over a picture of Anne Gray standing infront of a SLOW lounge sign board

Happy New Year! Welcome back to your inbox. But don't be tempted back into bad habits. Lets start the year differently.This week - the first week back - allow me to suggest that it's not about hitting the ground running. It’s about something quieter, and far more powerful: setting up the deliberate practice you promised yourself. A gentle ease-in. The start of your healthy rhythms. At the end of last year, during the G20, a friend of a friend relayed a story from someone working on the...

Boats float on a serene lake near mountains.

The Solutioneers Blog June 15th Strategic Goal Setting Series: Week2 Align & Connect: “Why doesn’t anyone get it?” Hello again, Reader 👋 Once upon a time, I managed my first software project... I had a complicated diagram on a whiteboard, a meeting with the sales team of the delivery partner, where I waved my hands and described my exciting vision. They got excited about my vision and made promises on behalf of their technical team. I hired a project manager and defined project milestones who...

Solutioneers Blog Tuesday 8th July 2025 Strategic Goal Setting Series: Week 1 – Focus & Commit: “I’m doing all the things… so why do I feel stuck?” Hello again,👋 Ever feel like you’re juggling 10 things at once… and still making no real progress? That was me. Last Month... Five projects in the air. 2 coaching clients, launching a read-along and a course... A colour coded outlook calendar that made me look productive. But the truth? I was exhausted and missing my goals. I was doing everything…...

brown wooden blocks with number 6

Quick gut check... “This quarter, I’m going to simplify...” “This year, we’re getting serious about sales.” “I just want to feel less reactive and more… on purpose.” "We need to postpone the strategy session, I have to focus in this client deliverable." Sound familiar? You set the goal — and then life happens. Inbox. Firefighting. Other people’s priorities. And that goal? It quietly drifts to the edges of your calendar. Most goal setting fails. But not because you’re lazy. It fails because...

Have you ever felt like this: “I’m showing up everywhere,” - “I’m posting, emailing, running ads… but it’s like I’m invisible. No one’s paying attention.” This is me... Yesterday. People often stop me and tell me they love my content and my feed full of tips. You know, my emails were consistent. My product is solid. But something is missing. I know this, because the sales are not pouring in this time round... When I look at my social medial posting for my last course that I ran - it all...