Anne 💡 Gray

Anne Gray is a business consultant, MBA graduate of GIBS, and co-founder of Grow Your Healthcare Practice — a business education and coaching platform built specifically for healthcare professionals running private practices in South Africa. I have been inside enough messy boardrooms to know the real problem is almost never the obvious one. The same is true in healthcare practices, in start-ups, and in businesses that have outgrown the version of their founder that built them. I work with founders who are excellent at their work, and find that building the business around it turns out to be a different skill set entirely. If you're a healthcare practice owner: the podcast, the free community, and the mastermind are for you. If you're a small business owner who's hit a ceiling: you're in the right place too. Writing about business, leadership, and the work behind the work.

Your patients are dropping off. Here's why it's not what you think.

Published about 1 month ago • 2 min read

Hello Reader A pelvic health physiotherapist received a message from a patient. The patient was frustrated. The exercises weren't working, she said, and she needed a new plan. The physio checked her notes. She had seen this patient once. In February. That familiar sinking feeling — did I not explain this clearly enough? — settled in. Here's the truth: it wasn't a clinical failure. It was a communication gap. And it's one of the most common — and most costly — gaps in private healthcare...

Anne 💡 Gray

Your patients are dropping off. Here's why it's not what you think.

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