With an impressive background in the world of business, Anne Gray is a highly sought-after Consultant, dedicated to helping customer-obsessed and courageous decision-makers redefine the customer-centric strategy for their organizations. Armed with her MBA and extensive experience, Anne works with mid-growth companies and startups into enable holistic transformation into customer-centric powerhouses. In her early career, Anne studied a B.Sc Hons in Marine Ecology, and taught High School Physical Sciences before moving into Telecoms. Anne successfully sold her telecoms consulting and managed services business in 2022, with an already ignited her passion for optimizing the customer service experience. She puts her extensive knowledge, skills, and passion into creating transformative strategies and customer-centric cultures for businesses in need of a fresh perspective. Her expertise in crafting transformational methodologies and fostering a collaborative mindset has made her an invaluable asset for forward-thinking business leaders. Anne's dedication to continual improvement and value-added collaborations extends to her work with other business consultants and coaches. This approach allows her to provide holistic solutions to her clients, constantly expanding her wealth of knowledge to better serve those who seek her guidance. Anne publishes her experience in newsletters and masterclasses. If you're searching for an innovative, customer-focused leader to elevate your business to the next level, trust Anne Gray to deliver the results you need with unwavering dedication and passion. Check out the resources I offer below and sign up for my newsletter!
The two biggest mistakes killing your business growth (and how to avoid them)
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Welcome back to The Solutioneers Blog! And a special hello to our new subscribers from The Leaders' Library—our community where we delve into impactful business books and share key insights. This is the second post in our series based on "The E Myth Revisited" by Michael Gerber. The book’s lessons on avoiding common business pitfalls have sparked engaging discussions. I’m excited to bring these valuable insights to you over the next few weeks right here on the blog. In the latest read-along session hosted by The Leader's Library, we discussed two significant pitfalls that many business owners face: the entrepreneurial seizure and the fatal assumption. Understanding these can help you avoid the common traps that cause many businesses to fail. The Entrepreneurial Seizure and The Fatal Assumption.The Entrepreneurial Seizure is that moment of frustration or inspiration where you decided to leave a paying job and start your own business, believing that life would be better if you were the boss. The moment you realise you could do what you loved, what you knew how to do, and leave the shackles of the formal workplace behind. While this decision can be empowering, there are often unrealistic expectations about business ownership, and the grass being greener on the other side. The Fatal Assumption is the belief that because you understand the technical work of a business, you automatically understand how to run a business. This assumption is a root cause of many business failures. Couple the Entrepreneurial Seizure together with the Fatal Assumption and you have a recipe for disaster, because as a small business owner you often don't know much about starting or running a business, and just do what feels like the next right thing. I got to this place myself in the middle of last year and realised that I needed an intervention or I was going to fold. Action Steps:
Its one of the reasons we started The Leader's Library to help business owners and leaders network and gain more insights from fellow entrepreneurs. Till next time, stay courageous. Anne Gray PS. When you are ready, here are a few ways we can work together:
Book a FREE call with me if you want to talk about how I can help you with your business transformation.
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Anne 💡 Gray
With an impressive background in the world of business, Anne Gray is a highly sought-after Consultant, dedicated to helping customer-obsessed and courageous decision-makers redefine the customer-centric strategy for their organizations. Armed with her MBA and extensive experience, Anne works with mid-growth companies and startups into enable holistic transformation into customer-centric powerhouses. In her early career, Anne studied a B.Sc Hons in Marine Ecology, and taught High School Physical Sciences before moving into Telecoms. Anne successfully sold her telecoms consulting and managed services business in 2022, with an already ignited her passion for optimizing the customer service experience. She puts her extensive knowledge, skills, and passion into creating transformative strategies and customer-centric cultures for businesses in need of a fresh perspective. Her expertise in crafting transformational methodologies and fostering a collaborative mindset has made her an invaluable asset for forward-thinking business leaders. Anne's dedication to continual improvement and value-added collaborations extends to her work with other business consultants and coaches. This approach allows her to provide holistic solutions to her clients, constantly expanding her wealth of knowledge to better serve those who seek her guidance. Anne publishes her experience in newsletters and masterclasses. If you're searching for an innovative, customer-focused leader to elevate your business to the next level, trust Anne Gray to deliver the results you need with unwavering dedication and passion. Check out the resources I offer below and sign up for my newsletter!
What Type of Business Owner Are You? (And What Might Be Holding You Back?) Not checking your blind spot can kill you… and your business. We’ve all heard the phrase when it comes to driving, but in business, it’s just as deadly. The things we don’t see—the areas we unintentionally neglect—are often the ones that quietly sabotage our success. As a business owner, you might be laser-focused on getting things done, building your brand, or managing your team. But are you focusing on the right...
Growing Your Healthcare Practice: Taking Back Control in a Challenging System "She looked defeated." That’s what Phumla and I said to each other after getting off a call with a physiotherapist working in private practice. She was done. So demotivated. The excitement she had when she started her practice two years ago had completely faded. Her earnings were tied to what the medical aids were willing to pay, eating into her profitability. The work was constant, but the financial reward? Hardly...
Welcome (Back) to the Solutioneers Blog! It’s been a while, and I know there are a lot of new faces here—so welcome! 👋 This is the Solutioneers Blog, where I share real-life business lessons for business owners and leaders who want practical strategies that actually work. No fluff, no theory—just insights from the trenches of running, growing, and figuring out business. If you’re looking for ideas you can apply today to make your business more valuable, scalable, or just easier to run, you’re...