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Anne đź’ˇ Gray

With an impressive background in the world of business, Anne Gray is a highly sought-after Consultant, dedicated to helping customer-obsessed and courageous decision-makers redefine the customer-centric strategy for their organizations. Armed with her MBA and extensive experience, Anne works with mid-growth companies and startups into enable holistic transformation into customer-centric powerhouses. In her early career, Anne studied a B.Sc Hons in Marine Ecology, and taught High School Physical Sciences before moving into Telecoms. Anne successfully sold her telecoms consulting and managed services business in 2022, with an already ignited her passion for optimizing the customer service experience. She puts her extensive knowledge, skills, and passion into creating transformative strategies and customer-centric cultures for businesses in need of a fresh perspective. Her expertise in crafting transformational methodologies and fostering a collaborative mindset has made her an invaluable asset for forward-thinking business leaders. Anne's dedication to continual improvement and value-added collaborations extends to her work with other business consultants and coaches. This approach allows her to provide holistic solutions to her clients, constantly expanding her wealth of knowledge to better serve those who seek her guidance. Anne publishes her experience in newsletters and masterclasses. If you're searching for an innovative, customer-focused leader to elevate your business to the next level, trust Anne Gray to deliver the results you need with unwavering dedication and passion. Check out the resources I offer below and sign up for my newsletter!

Featured Post

Solutioneers Blog: My Biggest Launch Lessons from 2024

Welcome (Back) to the Solutioneers Blog! It’s been a while, and I know there are a lot of new faces here—so welcome! 👋 This is the Solutioneers Blog, where I share real-life business lessons for business owners and leaders who want practical strategies that actually work. No fluff, no theory—just insights from the trenches of running, growing, and figuring out business. If you’re looking for ideas you can apply today to make your business more valuable, scalable, or just easier to run, you’re...

Solutioneers Blog Tuesday 8th July 2025 Strategic Goal Setting Series: Week 1 – Focus & Commit: “I’m doing all the things… so why do I feel stuck?” Hello again,👋 Ever feel like you’re juggling 10 things at once… and still making no real progress? That was me. Last Month... Five projects in the air. 2 coaching clients, launching a read-along and a course... A colour coded outlook calendar that made me look productive. But the truth? I was exhausted and missing my goals. I was doing everything…...

brown wooden blocks with number 6

Quick gut check... “This quarter, I’m going to simplify...” “This year, we’re getting serious about sales.” “I just want to feel less reactive and more… on purpose.” "We need to postpone the strategy session, I have to focus in this client deliverable." Sound familiar? You set the goal — and then life happens. Inbox. Firefighting. Other people’s priorities. And that goal? It quietly drifts to the edges of your calendar. Most goal setting fails. But not because you’re lazy. It fails because...

Have you ever felt like this: “I’m showing up everywhere,” - “I’m posting, emailing, running ads… but it’s like I’m invisible. No one’s paying attention.” This is me... Yesterday. People often stop me and tell me they love my content and my feed full of tips. You know, my emails were consistent. My product is solid. But something is missing. I know this, because the sales are not pouring in this time round... When I look at my social medial posting for my last course that I ran - it all...

People gather amidst a vibrant array of balloons.

I once worked with a lady who used to say: "If you give people options, they will choose." In my years of product and service design I have found this to be absolutely true. And the more choice you give the more chaos you introduce into the business. Like the I.T. service provider who has tailored packages to suit each and every different kind of customer (probably relates to the talent business owner profile). All of a sudden finds the business having to operate âś… 12 different service...

graphs of performance analytics on a laptop screen

If you own a business I am fairly certain that you would be able to answer this question: “How much was your sales revenue last month?” If that number rolls off your tongue without you having to log into Xero (or Sage / Zoho / QuickBooks...) that's to be expected. But what if I asked you these follow-up questions: ❓ “What’s your customer acquisition cost?”❓ “How many of your clients stick around for more than 6 months?”❓ “Could you take 2 weeks off without everything falling apart?” Those...

Board game cluedo is being played.

A while back, I worked with a brilliant healthcare practice owner.She had a full-time receptionist, several clinicians, and an admin assistant.On paper, she had support.In practice? She was still the one answering client WhatsApps at night, checking on invoices, and chasing after overdue clinical notes. Sound familiar? She said to me: “I’ve hired people to help… so why am I still the one doing everything?” It’s a question I hear all the time. And here’s the tough-love answer: You may have...

Last year, the title at the bottom of my email read:CEO – Chief Everything Officer. At the time, I thought it was a cool. A way to tell people I was a solopreneur. A one-woman powerhouse running the show. But then something shifted. I started speaking with Allon Raiz, who invited me to become his first Flowcode Partner Coach. As we exchanged emails, I noticed something unusual in his signature. It read:CEO - Chief Excitement Officer. It stopped me in my tracks. Here was someone whose...

Blindspot Mirror - Driving on an open road with a beautiful sky.

What Type of Business Owner Are You? (And What Might Be Holding You Back?) Not checking your blind spot can kill you… and your business. We’ve all heard the phrase when it comes to driving, but in business, it’s just as deadly. The things we don’t see—the areas we unintentionally neglect—are often the ones that quietly sabotage our success. As a business owner, you might be laser-focused on getting things done, building your brand, or managing your team. But are you focusing on the right...

Growing Your Healthcare Practice: Taking Back Control in a Challenging System "She looked defeated." That’s what Phumla and I said to each other after getting off a call with a physiotherapist working in private practice. She was done. So demotivated. The excitement she had when she started her practice two years ago had completely faded. Her earnings were tied to what the medical aids were willing to pay, eating into her profitability. The work was constant, but the financial reward? Hardly...